Medical management model

Utilization management

Our Utilization Management (UM) program uses an integrated medical management model based on the physical, behavioral and social needs of members. The UM program, in collaboration with other departments, such as Case Management and Condition Care, facilitates the delivery of the most appropriate medical care to members in the most cost-effective, least-restrictive setting.

By collecting individualized data from intake information upon enrollment and through historical claims data and ongoing concurrent review, we develop a predictive model that stratifies members into levels of care that determines the level of intervention. Stratification is refined and targeted to those conditions and episodes of care that are most impactful. The care plans developed based on this information are specific to a member’s needs. The member’s provider(s) are also engaged in the development and execution of the plan so the care is integrated across physical, behavioral and social spectrums.

Care management model

Our member-centric care management model integrates behavioral, physical and social factors into each individual member’s plan of care. Our model features the early identification of needs; continuous assessment of health; and a “member home” approach that promotes collaboration among members, family, service coordinators, provider and community resources.

This approach to care management was specifically designed to meet the needs of Medicaid recipients.

To learn more about our UM program or our care management model, please see your  Provider Handbook or contact your Provider Relations representative.