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Disease Management

Our Disease Management team is based on a system of coordinated care management interventions and communications designed to assist physicians and others in managing members with chronic conditions. 

Disease Management services include:

  • A holistic, member-centric approach to disease management* focusing on the needs of the member
  • Motivational interviewing techniques used in conjunction with member self empowerment
  • Disease Management programs for:
    • Behavioral health conditions
    • Substance abuse disorder
    • Heart conditions
    • Diabetes
    • HIV/AIDS
    • Pulmonary conditions

In addition, we assist with the management of prenatal cases in high-risk populations.

Our programs feature:

  • Proactive population identification processes
  • Evidence based national practice guidelines
  • Collaborative practice models to include physician and support-service providers in treatment planning for members
  • Continuous patient self-management education, including primary prevention, behavior modification programs and compliance/surveillance, as well as home visits and case management for high-risk members
  • Process and outcomes measurement, evaluation and management
  • Ongoing communication with providers regarding patient status

Our disease management programs do not advertise, market or promote specific products or services to members or providers.

Our disease management programs do not have any financial ownership arrangements with anyone who advertises, markets, or provides the goods and services we offer.

*Programs offered are subject to change.


How to use Disease Management services

Maximize your time

As a valued provider who could use some help in following up with patients, you can refer patients with asthma, bipolar disorder, CAD, CHF, COPD, diabetes, HIV/AIDS, hypertension, MDD or schizophrenia who could benefit from education or care management.

Get help with treatment plans

In order to assist in managing patients, we request your input for patient treatment plans. Disease management information and the most up-to-date clinical practice guidelines are provided to assist you in creating an individualized plan of care.

Receive feedback on your patients

Providers receive feedback on members enrolled in disease management programs via member status letters, care plans and telephonic communications. Feedback includes assessment of how well the condition is being managed, adherence to treatment plans, patient goals, and psychosocial and safety issues while enrolled in a disease management program. Feedback is provided weekly, monthly, quarterly, annually or as needed based on the severity of the member’s condition.

Contacting Us

Hours of Operation

Our case managers — who are licensed nurses and social workers — are available from 8:30 a.m. to 5:30 p.m. local time, Monday through Friday. Confidential voicemail is available 24 hours a day. The Nurse Helpline is available 24/7 for our members.

Contact Information

Please call 1-888-830-4300 to reach one of our case managers. Your patients can get information about Disease Management program services by visiting our member website or calling 1-888-830-4300.

Provider tools & resources

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We look forward to working with you to provide quality service for our members.